Support
Something not working, or a question about your plan? Write to us and a person will answer.
Email us
[CONTACT EMAIL]
Tell us your iPhone model and what you saw. Please do not send health details you would not want in an email.
In an emergency
Deep Breez cannot help in an emergency. Call your local emergency number: 911 in the United States and Canada, 112 in the European Union, 999 in the United Kingdom.
Cancel a subscription
On your iPhone: Settings › your name › Subscriptions › Deep Breez › Cancel. You can also get there from Profile in the app. Cancel at least 24 hours before the end of the trial or the current period to avoid the next charge. You keep the paid features until the end of the period you paid for, and the free part always stays.
Deleting the app, or deleting your Deep Breez account, does not cancel a subscription.
Restore a purchase
If you paid and the features are locked, for example on a new phone, tap Restore in the app while signed in to the same Apple Account.
Refunds
Apple handles refunds under its own policy. Ask at reportaproblem.apple.com. We cannot give a refund for an App Store purchase ourselves.
Your data
- Delete your account and its backup: Profile › Account › Delete account.
- Erase everything on this iPhone: Profile › Start over.
- Stop AI replies: Profile › Sound & reminders › AI replies.
The full details are in the Privacy Policy and the Terms of Use.
Not medical advice
Deep Breez is support, not medical treatment, medical advice or a medical device. For medicines or a quit service, talk to a doctor, a pharmacist or your local quitline.